Category Archives: pratique
Not an Introvert, Not an Extrovert? You May Be An Ambivert
Sometimes social, sometimes solitary, ambiverts often make good sales people

Emeroy Bernardo enjoys spending time alone, meditating, exercising and working. When he goes out for dinner or drinks with friends, he sometimes quietly observes people’s facial expressions and body language. Often when he’s shopping or running errands, he ignores people he knows—pretending he doesn’t see them—to avoid small talk.
Still, the 27-year-old dance instructor who lives in Glendale Calif., considers himself friendly and meets new people almost everywhere—at the gym, at Starbucks, waiting to board a plane. At parties, Mr. Bernando is often the guy who starts a dance circle and then shows off his break-dancing moves.
Is Mr. Bernardo an introvert or an extrovert?
He is an ambivert, a solid mix of both.
The personality traits of extroversion and introversion fall on a spectrum, and most of experts’ focus has been on the two ends. Now, social psychologists, behavioral scientists and business experts are taking a closer look at the overlooked category smack in the middle—ambiversion—and deciding that people with this trait may have some personal and professional advantages for being adaptable.
Experts believe that the personality traits on the introvert-extrovert spectrum remain stable throughout life—they appear as early as infanthood and are difficult to change. On one end are extroverts (sometimes spelled “extravert” in psychology circles) who become energized externally. They love to have lots of people around them and to be the center of attention. They enjoy brainstorming with others and often form their thoughts as they speak. When by themselves, they easily become bored or restless.
Introverts, on the other end of the spectrum, become energized internally. They prefer to spend time alone, with one other person or with a small group. They feel drained by a lot of social interaction or a crowd. They gather their thoughts carefully before they speak.
PERSONALITY TYPES 101
Speaker, author and coach Beth Buelowdescribes typical behaviors.
- The Ambivert
- Socially flexible—comfortable in social situations or being alone.
- Skilled at communicating—intuits when to listen or to talk.
- Moderate in mood—not overly expressive or reserved.
- Adaptable—no default mode, so they change their approach to fit the situation
- The Extrovert:
- Energized by external stimulation—with people, environment, activity
- Processes thoughts while talking
- Motivated by external rewards, recognition and feedback
- Outgoing—easy to get to know
- The Introvert:
- Energized internally, while being alone
- Craves solitude to balance out social time
- Speaks only when they have something to say
- Thinks before speaking, processing thoughts internally
Ambiverts have introverted and extroverted traits, but neither trait is dominant. As a result, they have more balanced, or nuanced, personalities. They aren’t the folks yammering your ear off. Nor are they the totally silent ones happily ensconced in the corner.
Ambiverts move between being social or being solitary, speaking up or listening carefully with greater ease than either extroverts or introverts. “It is like they’re bilingual,” saysDaniel Pink, a business book author and host of Crowd Control, a TV series on human behavior, who has studied ambiversion. “They have a wider range of skills and can connect with a wider range of people in the same way someone who speaks English and Spanish can.”
You can tell if you’re an ambivert by asking yourself how you’d behave in common situations. What do you crave after a long day at work when you need to refuel—a happy hour with friends, or your couch and the remote control? At a social event, at what point do you want to leave—as soon as you get there or after the last person has left? In a conversation, do you prefer to think through your answers before speaking, or throw out whatever idea comes to mind and bat it back and forth? (Mr. Pink, the author of “To Sell Is Human: The Surprising Truth About Moving Others,” has developed a quiz.) If you’re an ambivert, your preference will often be somewhere in the middle—you choose to have a drink with a friend after work but then afterward go home and take a long walk with the dog.
A study of ambiverts, published in June 2013 in the journal Psychological Science, looked at 340 outbound call-center representatives. It showed that the social and emotional flexibility of the ambiverts in the group made them superior sales people. The participants filled out a 20-measure personality test, then the researcher assessed each person’s sales revenue for the next three months, controlling for other variables. The employees with the highest revenue per hour—an average of $208, compared with $138 for the full sample—were ambiverts who had a personality test score exactly between extroversion and introversion.
“Ambiverts are like Goldilocks—they offer neither too much nor too little,” says Adam Grant, an organizational psychologist and professor of psychology at the University of Pennsylvania’s Wharton School. He believes this emotional acuity gives ambiverts unique skills in parenting and marriage as well.
The drawback to being an ambivert, Dr. Grant says, is that it can sometimes be difficult for them to know which side of their personality to lead with in a given situation. Unlike extroverts and introverts, who tend to know what energizes them, ambiverts may not always be so sure. That means they can sometimes get stuck—not realizing that they need to change their approach to feel more motivated.
Carl Jung popularized the concepts of extroversion and introversion in the early 1920s; he identified a third group but didn’t name it or write much about it. It wasn’t till the 1940s that the term “ambivert” began to be commonly used by psychologists.
Ambiversion has gotten more attention in recent years, as books, TEDx talks and consulting firms have sprung up focusing on introversion and how personality traits impact people’s behaviors in marriages, families and work. More than half the population is ambiverted, according to Wharton’s Dr. Grant. His research shows that roughly two-thirds of people are ambiverts, while one-third are either strong introverts or strong extroverts.
“An introvert and an extrovert know pretty quickly what they crave,” says Laurie Helgoe,author of “Introvert Power: Why Your Inner Life is Your Hidden Strength” and assistant professor in the department of psychology and human services at Davis & Elkins College in Elkins, W.Va. She says introverts generally want to pull away from stimulation or interaction and regroup, while extroverts want to seek out people and activity. Ambiverts could go either way, based on the situation, she says.
If you’re an ambivert, be mindful of it, says Dr. Helgoe. “If you are aware that you can go both ways, then you can look at a situation and see what behaviors are going to be most effective and rewarding.”
Think of “introvert” and “extrovert” as verbs, says Beth Buelow, a speaker and coach who is founder of The Introvert Entrepreneur, a website for introverts. “You can choose to introvert (turn inward) or extrovert (project outward) depending on what’s called for.”
Wharton’s Dr. Grant cautions that ambiverts should try not to get stuck in either an introvert or extrovert role. Ambiverts should remain nimble. Also, sticking with one or the other tendency too long might leave an ambivert drained. The warning signs will be boredom or burnout.
Dr. Grant recommends “unleashing your inner ambivert.” “Read each situation more carefully,” he says, “and ask yourself, ‘What do I need to do right now to be most happy or successful?’”
Write to Elizabeth Bernstein at elizabeth.bernstein@wsj.com or follow her on Twitter and Facebook at EBernsteinWSJ.
If LinkedIn has never helped you land a job, you’re probably using it wrong
Un guide sur la préparation de la relève dans les entreprises familiales | En reprise
On le sait, la planification de la relève dans les entreprises familiales peut être très négligée, tabou même !
Une étude conduite par le Boston Consulting Group (BCG) montre que les conséquences liées à l’absence de préoccupation à cet égard peuvent être désastreuses pour beaucoup d’organisations.
Le vide créé par le manque de leadership peut sérieusement affecter la performance de la firme. La recherche montre que plus de 40 % des entreprises familiales ont mal planifié leur relève au cours de la dernière décennie.
Dans leur article paru dans bcg.perspectives, les auteurs Vikram Bhalla et Nicolas Kachaner ont trouvé que les entreprises qui avaient mal planifié leurs transitions subissaient une diminution de revenu de 14 % au cours des deux dernières années.
Voici un guide de dix (10) principes qui devraient aider les entreprises familiales aux prises avec des problèmes de succession :
Succeeding with Succession Planning in Family Businesses
Voir l’article original 1 778 mots de plus
16 Reasons People Don’t Listen When You Speak
- Trop de paroles. Vous aboyez sans cesse comme un petit roquet.
- Ignorance. Vous ne savez pas de quoi vous parlez. Les leaders confus entrainent leurs organisations vers la confusion.
Danse. Vous n’en venez pas au fait, vous dansez autour du sujet. Les esprits errent quand vos paroles errent.- Pas de suivi jusqu’au bout. Vous avez des antécédents de ne pas mener des projets à terme.
- Aucun objectif ou but plus élevé.Manque de sens.
- Aucun appel à l’action. Personne ne sait ce que vous voulez si vous ne le savez pas vous-même.
- Déconnexion dans les valeurs. Ce qui vous importe ne compte pas pour elles.
- Plaintif mais sans solution ni action. Ne vous plaignez pas si vous ne prévoyez pas d’agir, jamais.
- Aucune fermeté ni résolution. Vous ne croyez pas en ce que vous dites.
- Drame. Vous avez hurlé « le ciel nous tombe sur la tête » quand ce n’était pas le cas.
Parler avant d’écouter ou sanspréparation.
- Aucune passion. Vous ne vous souciez pas de ce que vous dites. Si cela vous est égal, arrêtez immédiatement de parler.
- Aucun amour. Vous ne vous souciez pas des personnes auxquelles vous parlez.
- Vous ne prenez pas les autres au sérieux. Attendez-vous à ce que vos mots ne les touchent pas quand les leurs ne vous importent pas. Prenez les autres au sérieux si vous attendez qu’ils vous prennent au sérieux.
- Tout cela vous concerne vous et pas eux. Vous êtes d’un mortel ennui égocentrique. Commencez par eux, pas par vous.
- Déconnexion. Vous êtes juste sorti de votre tour d’ivoire pour adresser les masses.
Ne vous attendez pas à des réponses enthousiastes à des messages ambigus.
Donnez votre ressenti et commentaires sur ce billet:
- Laquelle des raisons pour lesquelles les gens n’écoutent pas est la plus dévastatrice ?
- Comment des leaders à succès parlent-ils pour que les gens les écoutent ?
Un talent n’est pas une compétence

Le talent et la facilité sont liés

Lister ses talents
Dans « J’ai des talents formidables ! », Xavier Cornette de Saint-Cyr définit une liste de talents. Lesquels sont les vôtres ?
- L’hyperactif, qui a toujours le besoin d’avancer
- Le flexible, capable de s’adapter à l’imprévu
- Le vérificateur , rationnel et logique
- Le structuré, qui décompose ses projets en étapes
- Le précis, concentré sur l’objectif
- Le leader, qui aime commander
- L’enthousiaste, qui voit le bon côté des choses
- Le responsable, qui s’engage sur ses actes
- Le communicant, qui sait faire passer des messages
- L’empathique, qui aime la relation à autrui,
- Le conciliateur, qui génère de la confiance
- Le révélateur de talents, qui détecte ce qui est unique
- Le visionnaire, qui détecte les courants avant les autres
- Le résilient, qui rebondit malgré les critiques.
Le cahier de vacances digital (pour les non digital natives)
Chronique de Pierre Guimard Keley Consulting
L’obstacle clé à la transformation digitale, est la méconnaissance du sujet.Parler du digital sans l’expérimenter, c’est comme parler de navigation sans jamais sortir en mer. Profitons de l’été pour se mettre à jour…
Explorer le digital social
Les médias sociaux représentent une part croissante du cerveau disponible. Si tout le monde connait Facebook ou Twitter, il est intéressant de noter que la sociabilité digitale a largement migré vers les applications. A tester : Whatsapp (racheté par Facebook), Line (très développé en Asie), Snapchat (partage de vidéos instantanées), Vine (partage de vidéos courtes) et bien évidemment Tinder (pour les célibataires).
Commencer un blog
Ouvrir un blog personnel est un excellent moyen de faire le tour du digital, de façon concrète. On peut utiliser une plateforme comme WordPress qui permet de créer un blog en quelques minutes. De nombreux hébergeurs proposent cette fonctionnalité.
Apprendre à coder
Apprendre à coder est à la mode et semble faire partie des ‘humanités’ modernes. Dans les faits, rares sont ceux qui s’y mettent. Des sites comme codeschool, codeacadedemy (gratuit) sont facilement accessibles. Teamtreehouse propose un programme bien structuré sur toutes les compétences nécessaires à la création d’un site web : CSS, HTML, graphisme. Autre recommandation : suivre un cours sur Ruby On Rails, l’un des frameworks les plus prometteurs du moment.
Comprendre les fondamentaux du web analytics
Difficile de comprendre le web sans avoir une minimum de connaissances des indicateurs spécifiques du web. Si vous avez ouvert votre blog, installer Google Analytics vous permettra de mettre le pied à l’étrier. Des tutoriels vidéo très bien faits existent en ligne. Idéal pour suivre le trafic du blog que vous aurez créé (voir plus haut).
Tester le web collaboratif
Souvent à tors considéré un rêve de techno-hippies, le collaboratif commence à peser lourd économiquement. Bablacar représente déjà l’équivalent de plusieurs rames de TGV, et sa croissance est exponentielle. Le collaboratif touche maintenant la location de voiture (Drivy), l’hôtellerie (Airbnb, parfait pour les vacances), la restauration (voulezvousdiner), l’échange de parking (mobypark), l’entraide (frizbiz), et bien d’autres choses encore…
Lire utile
La littérature est abondante mais si l’on ne devait en citer que 3 : second machine age, the innovator’s method, Creativity Inc. … Aussi passionnant (ou presque) que le classique polar de l’été et idéal pour faire le plein d’idées pour la rentrée.
Do You Have Enough Grit To Make It As An Entrepreneur?
Certain words invoke powerful images in the mind—and “grit” is one of those words. When we associate grit with someone, it goes far beyond just being tough. It’s that something extra in the face of adversity.
Through the years we have seen many stories of grit, and it touches us deeply when the human spirit triumphs over situations that seem insurmountable. The Grit dynamic comes from several character traits: Intensity, toughness and a never-give-up, scrappy perseverance.
Grit Trumps Other Factors
Dr. Angela Duckworth, Ph.D. and Assistant Professor of Psychology at the University of Pennsylvania, has developed a way to measure a person’s grit. Her findings show that people who score high on the Grit Scale are usually more successful than their brilliant but less motivated counterparts. Her research also shows that students with high Grit Scale scores get better grades and have more job success after graduation than those with lower scores.
To succeed as an entrepreneur, you need a special quality called Grit.
To succeed as an entrepreneur, you need a special quality called Grit.
Our “Gritometer” Quotient
Ask yourself these questions to determine your current level entrepreneurial grit:
1. Passion Quotient: Are you intensely passionate about what you do? Do you give it all you’ve got or clock out dutifully every day at 5pm?
2. Challenge Quotient: When challenges show up in your life, do you cower or do you face them head-on without flinching?
3. Result Quotient: Do you have a results-oriented mindset? Do you consistently create results or make excuses?
4. Production Quotient: Can you handle being defined by what you produce? Have you ever created anything of substance that you will be remembered for?
5. Whining Quotient: Do you create fear, excuses, or roadblocks in the game of work?
6. Phoenix Quotient: Can you fail with dignity and grace and rise again stronger, more humble, and ready for the next play?
Entrepreneurs are defined by performance. Employees get paid a salary whether their company shows a profit or loss—entrepreneurs only make money if they show a profit. Because of this, intensity and toughness are vital tools in the entrepreneur’s toolshed.
Our New York friends, Gary O’Neil and MJ Gottlieb from Hustle Branding, taught us a great deal about grit this year. The best entrepreneurs have tough skin and soft hearts.
“Successful entrepreneurs do things they don’t want to do. A true entrepreneur builds his or her company from the ground up. So he knows how to sweep floors, clean toilets, pack boxes, and do all the things you eventually pay other people to do when you have the money to do it… and even then you have to still be willing to roll up your sleeves and get gritty,” says MJ.
Entrepreneurs also seek out the good in others and go the distance when others clock out at 5pm. MJ recalls an interesting story about Gary that epitomizes grit: “I remember one day Gary took off from Los Angeles to San Francisco to get a celebrity to wear one of our shirts. When he got to San Francisco it turned out the celebrity had flown back to Los Angeles… so he jumped in the car in the middle of the night and drove back.”
Given the challenges that entrepreneurs tackle on a daily basis, grit is vital for success. Let’s face it, entrepreneurs enter a world where there are vastly more failures than successes. In order to succeed, we need to have an unrelenting belief that our business and ideas will defy the statistics and become the success story that we have always strived to achieve.
So, given the odds, what does it take to break through? Grit: the battle of will, and unflinching intensity and toughness to achieve the results that you desire.
In their first business, MJ and Gary drove from Colorado to San Francisco for a 10-minute radio interview. It was their first interview. They didn’t have the money to fly so they drove across the country and got caught in a brutal ice storm in Cheyenne, Wyoming and were stranded between two trucks that had jackknifed in front and in back of them, so they were blocked in. Somehow they made it to the interview. Now that was gritty!
Success is often measured by a person’s grit. Intelligence is helpful when embarking on the entrepreneurial journey, but grit is the defining trait that will allow you to push past failure, disappointment, fatigue, and all the other challenges you confront.
MJ pointed out that you need to have intensity and toughness, but they cannot replace the need to prioritize and work smart. Quality works at a thousand times the pace of quantity, which is something he focuses on his book, How To Ruin A Business Without Really Trying. This is a great guidebook for those interested in “upping their grit game.”








